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  • Premium quality ginseng from Germany!

Payment and dispatch

The following terms and conditions apply:


Dispatch conditions


Deliveries are made within Germany and in the following countries: Europa.

Dispatch costs (inclusive of legally applicable VAT)


Deliveries within Germany:

From an order value of 25 Euro, no shipping costs will be charged to you within Germany.
For orders below 25 Euro, we charge shipping costs of 5 Euro.


Deliveries to foreign countries:


Deliveries within the EU:
From an order value of 200 Euro, no shipping costs will be charged to you for deliveries within the EU.
For orders below 200 Euro, we charge  shipping costs of 10 Euro.

Deliveries within non  EU-countries/Europe:
From an order value of 200 Euro, no shipping costs will be charged to you for deliveries within the European Non-EU countries.
For orders below 200 Euro, we charge shipping costs of 16 Euro within European Non-EU countries.

Please note that for deliveries to e.g. Liechtenstein or Switzerland extra fees are charged, which the customer has to pay directly upon the delivery of the goods to the local logistics company. These are customs fees (16.50 CHF, stand 2/2015) as well as the import turnover tax (11% of the value of goods, stand 2/2015).
 


Delivery periods


Unless any other period is specified in the item description, the product is delivered in Germany within 1-3 days, in case of foreign deliveries, within 3-7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.


Terms of payment

In case of deliveries within Germany, you have the following payment options:

- Payment via direct debit (automatic debit transfer)
- Payment via SEPA direct debit
- Payment via credit card
- Payment via PayPal
- Payment by invoice


In case of deliveries to a foreign country, you have the following payment options:

- Prepayment via transfer
- Payment via direct debit (automatic debit transfer)
- Payment via SEPA direct debit
- Payment via credit card
- Payment via PayPal
- Zahlung per Rechnung

Further details on payment


The invoice amount is to be settled at the time of payment on invoice within 14 days.

In case of payment via direct debit (automatic debit transfer), you revocably authorise us to collect the invoice amount from the specified account.

The automatic debit transfer process takes place in conjunction with the conclusion of the respective contract. If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.


Our bank account:


Volksbank Lüneburger Heide eG
IBAN DE79 2406 0300 7304 2030 00
BIC GENODEF1NBU (Winsen/Luhe)

Kreissparkasse Walsrode
IBAN DE89 2515 2375 0009 2571 22
BIC NOLADE21WAL


In case of questions, please contact us at the contact details mentioned in the Legal Notice.

The estimated shipping costs can only be used if the basket is not empty.